1. Episode 1

Young apprentice chef Connor begins his training under Head Chef Benjamin at Michelin star restaurant Pavyllon. Housekeeping manager Ivan tries to source two horsehair pillows in an unusual guest request and Julian at the concierge desk takes on a last-minute mission when a guest requests a bespoke picnic including a specific scotch egg.

3. Episode 3

The morning kicks off with a last-minute surge as 35 additional rooms mean director of housekeeping Ivan must rally his crew to turn around 196 rooms in just four hours. Meanwhile, director of engineering Gary begins the Presidential Suite refresh, with his team installing bespoke fabrics and furniture, ensuring every detail meets the hotel's high standards.

4. Episode 4

A fire breaks out at Heathrow, shutting down two terminals and wreaking havoc on the hotel's room occupancy as guests are unable to check out, so new rooms must be prepped at the last minute. In Hampshire, a bride and groom from Texas have booked out the whole hotel and flown in 160 guests, but gale-force winds are battering the hotel and the events team must do everything they can to stop a dream wedding turning into a nightmare.